The following services are not part of the monthly support fee - as stated in the maintenance contract - and will be additionally charged using the mentioned hourly rate.

Training

Hourly rate: 148€ plus VAT

• Remote training sessions regarding specific features, e.g. Direct Invoicing, reminders with pixi or pixi Customer Account, which will be done via TeamViewer for example
  
  Sample: Training Package 6 - Increase Order Picking Efficiency
  
  pixi Application

  • pixi Shipping – Picklist Profile

  Requirements/Target Group

  • Employees that are responsible for creating picklist profiles, warehouse (area) manager

  Duration

  • Approx. 1 hour

  Content

  • Basics of pixi picklists

  • Picklist parameter explanation

  • Samples of how to use picklist parameters

  • Basic configuration of picklists

  • Manage picklist profiles

  • Picklist examples and best practice tips for the daily business

  Benefits

  • Save time due to optimized picking routes

  • Increase order picking efficiency

  • Process orders faster and reduce error rate

You can find more training packages in this pixipedia article: Remote Trainings

Templates

Hourly rate: 148€ plus VAT

• Invoice, credit, return template modifications,

• Offer template modifications,

• Supplier order template modifications,

• Automatic e-mail template modifications,

• Smaller modifications on reports or report templates,

• Reminder template modifications

Interfaces and Connections

Hourly rate: 148€ plus VAT

• Shop connection modifications,

• Implement an additional sales platform / marketplace,

• Shop connection modifications after a shop update

Data

Hourly rate: 148€ plus VAT

• Data cleansing in the pixi database,

• Data import and export

Bookkeeping

Hourly rate: 148€ plus VAT

• Process consulting regarding the pixi bookkeeping interface,

• Support in case of changing the accounting consultant or bookkeeper,

• Support in case of increasing the account length

• Consulting and configuration regarding delivery thresholds (incl. configuration of templates and printing rules),

• Cost center configuration,

• Support with importing pixi bookkeeping data to your bookkeeping software

Create shop without shop connection or template adjustments plus monthly licence fees

148€ plus VAT per shop

If additional work like shop connection or template adjustments are necessary, your request will be forwarded to pixi's Customer Success Management in order to create a detailed offer for you.

Regarding the usual additional license costs for a new shop, our Customer Success Management will also prepare an offer for you before.

Create location plus monthly licence fees

148€ plus VAT per location

If additional work is required besides the creation of the location, your request will be forwarded as a seperate project to pixi's Customer Success Management in order to create a detailed offer for you.

Regarding the typically incurred license costs for an additional Location, our Customer Success Management team will also provide you with a quote in advance.

Creating a return location is always free of charge for you.

Shipping Vendors without Polling

148€ plus VAT per shipping vendor

Support Catalogue

You can check our Service Catalogue for additional support services in the Support Portal.

1. Log in to the portal.

2. Click REQUEST.

3. All services which you can request via the portal are now shown.
   

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