Packages that are sent back to you by customers can easily be processed by creating and working on returns. Depending on the processing stage, returns can have different status:
New [NEW]: The return has been created via pixi Mobile and contains at least one item which is already assigned to a bin. The return case has not been closed, yet.
Received [REC]: The return case has been processed and closed. It can be checked in the pixi Web application.
Replaced [REP]: A replacement order will be sent for a return case in RECeived status instead of a refund. The return case can be set to REPlaced status after the new replacement order is created in pixi.
Credited [CRE]: All items of the return case have been processed with the returns wizard in pixi Customer Service.