Your Contacts

Descartes pixi Support

For all users and technical questions our Descartes pixi Support is available by telephone as well as e-mail from Monday to Friday 08:00 a.m. - 06:00 p.m. Support Services are available for all customers within the software maintenance contract.

pixi Customer Succcess Management

For commercial questions you can contact your Customer Success Manager. He is responsible for all requests, that need to be forwarded to pixi Services.

For your Projects

Our Professional Services provide full support for all inquiries beyond standard support and user questions. Whether you need assistance with a shop system migration, warehouse optimization, payment integrations or custom extensions, we’ve got you covered. We also offer comprehensive training programs for new employees, software updates, or onboarding (seasonal) workers.

For project inquiries, please always contact your Customer Success Manager, who will connect you with our Services Team.