In the navigation click Customer Service > Returns. By default the Advanced Search pane is displayed on the right side of the returns list. Follow these steps to search for a return:
Click
to hide or show the pane.
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Enter/choose search parameters:
Return Number: Enter the number of the return you want to search for.
Date of Creation (From, To): You can narrow down the number of shown returns by selecting the dates in the fields From and To.
Status: Select the status from the dropdown-list to show only returns in this status. You can also search fr multiple statuses.
Customer Lock: Search exclusively for customers with customer lock (Yes), customers without customer lock (No) or within both options (All).
Customer Number: Enter the customer number to show only returns from this customer.
Customer Name or E-Mail: In case you don't know the customer number, searching for the customer name or the e-mail is also supported.
Invoice Number: Enter an invoice number to show all returns that were created for this invoice.
Shop: Select a shop from the dropdown-list to show only returns from this shop.
Payment Type: Select a payment type from the dropdown-list to show only returns with this payment type.
Return Reason: Select a return reason from the dropdown-list to show only returns that contain items with the selected reason.
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Return Type
All: Retrieves the list of all returns.
Special Case - item: Setting this criteria will only show return cases that contain items marked as special case. Items can be marked as special case using the pixi* Mobile program Returns.
Special Case - complete return: Complete returns marked as special case in pixi Mobile only.
Normal return: Neither the complete return nor a return line is marked as special case.
Item: In this field you can search for all item codes (Shop / Supplier / Internal Item Number), the item name and also only for parts of it. Returns are shown that contain the filtered item.
Click Search to show the results.
Tip: Use the three-dots menu in the Status column to filter your results based on a particular status.
To reset the search and delete the chosen search parameters, click Clear.