Your company purchased pixi licenses, which are needed for working with pixi. It is important that you understand the basics of pixi licensing and that you know how you can make sure that you only use one pixi license. Knowing the basics will make working with pixi easier and will avoid unnecessary failed logins because of too many licenses used.
pixi uses the concurrent user license (CUL) approach. Concurrent user licensing means that your company purchased a fixed number of pixi licenses (CULs) that can be shared by anyone who needs to use pixi. Because of this, your company can have more users registered in pixi than the number of purchased concurrent user licenses. However, the number of currently logged in pixi users can't exceed the number of concurrent user licenses. For example, a company could have 50 pixi users of which 30 work with pixi only in the morning and 20 work with pixi only in the afternoon. In this case, a company would have to purchase 30 CULs.
Concurrent user licensing is different than named user licensing, which would require your company to buy a license for each individual user, whether they are using pixi or not. If we take the example above, and named user licensing would be used, a company would have to purchase 50 user licenses.
Descartes Systems (Germany) GmbH offers customers the option to include pixi licenses, which have been lawfully acquired from third parties, in existing support and hosting agreements.
In such cases, please feel free to contact your Customer Success Manager.
License Usage
Follow these scenarios to ensure that you are using only one pixi license:
Start one or more pixi Desktop applications (e.g., Customer Service) using the same pixi user on a Windows PC.
Start a browser (e.g., Google Chrome) and log in to the pixi Web application on a computer. You can now open the pixi Desktop applications via the widget on the homepage of the pixi Web application. Do not log out of the pixi Web application as long as you are still using one or more pixi Desktop applications. If you log out and then start a Desktop application, e.g., to print an invoice from pixi Customer Service (this automatically opens a new instance of pixi Invoices and Credits), then the web pixi session is no longer active and an additional license will be used.
Note: You can have multiple tabs or windows of the same browser open (e.g., Chrome), but only one license will be occupied.
Your license is released once you have closed all pixi Desktop applications and logged out of the pixi web application.
If you close the browser or shut down the computer without logging out of the web application, your license will be released after 5 minutes.
Avoid these scenarios because you will use two (or more) pixi licenses:
Start one or more pixi desktop applications (e.g. Customer Service) from Windows on different computers.
Start two or more browsers (e.g. Chrome, Firefox, Internet Explorer at the same time) and you log in to Web pixi in each of these browsers on the same computer.
Start a single browser (e.g. Chrome) and you log in to Web pixi on different computers.
Start a single browser (e.g. Chrome) and you log in to Web pixi on a single computer, but you start pixi desktop applications from Windows (and not from the widget on the Start Page in Web pixi).
Another pixi user logs in to Web pixi or the desktop applications on the same computer where you are already logged in.
Don't delete cookies for web pixi when you are logged in. If you do, an additional license will be assigned to you, and the currently used license will be released only after 5 minutes. Until then, you will use two pixi licenses.
Start a desktop application from Web, do the client update and log in to the desktop application with user and password. This uses two licenses! Instead, start the desktop application from Web again.