pixi offers features for the management of serial numbers as part of item management. If an item is tagged with the serial number tag, the serial number must be specified at the time of Scan-In. This is stored in the database and can be used for various services after completion of the actual order process.
The following options are available for serial number management:
When importing orders, you can also provide a flag for items with serial numbers.
During the shipping process, pixi asks you for the serial number. These are then saved with the order.
The serial numbers of the items can be viewed in Customer Service for invoices, in the returns wizard, in pixi Web returns and when exchanging goods.
You can search for the serial numbers in Customer Service.
You can use the serial numbers as a print template for invoices, credit notes and the returns report.
Settings
Serial Number Management is a paid extension. Please contact pixi Support if you would like to use it.
There are two ways to enable the serial number feature for an item:
with the item import,
manual assignment of the item tag SN to the pixi application (see Assign or Remove Item Tags)
You can set the serial number check settings in the pixi ControlCenter > Database Settings > Shipping > Serial Number > Serial Number Validity Check. This check is performed when scanning an item with serial number in the Scan-In tab in pixi Shipping or in pixi Mobile.
The following serial number settings are available:
Field type: Choose between (alphanumeric) Character Order (String) or Number (Integer). For string, the length of the serial number is checked, for integer, the value itself.
Maximum Length (String): Enter the maximum number of characters allowed for the serial number (maximum length: 50).
Minimum Length (String): Enter the minimum number of characters allowed for the serial number (minimum length: 1).
Maximum Value (Integer): Specify the maximum permissible value (maximum value: 9,223,372,036,854,775,807).
Minimum Value (Integer): Specify the smallest permissible value.
If a serial number contains characters, only the minimum and maximum lengths are checked.
If you enter a parameter incorrectly (e. g. letters instead of numbers, negative numbers, zero, or you leave a field blank), a warning message appears when scanning the serial number:
Note: If you set the serial number check to OFF, you still need to scan the serial number for items with serial numbers, but the validity check will not be performed.
Scan-In of Items with Serial Number
Start the pixi Shipping application.
Go to the Scan-In tab.
Perform the Scan-In.
If the item requires the entry of a serial number, a corresponding window opens in which you can enter it.
The validity check is now carried out.
A warning message appears if the serial number already exists or does not match the settings.
If the check is successful (serial number is unique and the serial number matches the settings), you can put the item in the box.
Hints:
- The quantity of an item with a serial number may only be 1.
- pixi POS also supports the entry of serial numbers.
- Already assigned serial numbers can only be used again if the customer has returned the item and a return has been created with the Returns Wizard.
Direct invoice printing for items with serial number
If an order of serial numbered items is shipped using Direct Invoice Printing, you must submit the serial number to Customer Service before the invoice is created. During normal Scan-In, the serial number of the item is queried and overwritten in the order line if they differ.
Import and Update the Serial Number Attribute by Import
If you wish to use pixi to capture serial numbers—e.g., for integration with your shop system - you can generally enable this functionality by assigning the system tag SN to the relevant items. This can also be done during the item import via BEMcat, see: ITEMTAGS.
Note: If you later want to remove the serial number functionality from an item using the import function, this is only possible if the database setting General – Overwrite system TAGs is activated (see BEMcat > ITEMTAGS). Otherwise, the deactivation must be done either manually or via the API.
For more details about the import process and how to assign item tags, as well as the related settings in the Control Center, please refer to the Imports 2.0 page.