To get an overview for refunds, it is important to consider the amount of open customer orders:
In pixi* Customer Service select the customer and click Account tab to open the customer account.
Click Open Orders in the toolbar to open the list of all open orders for the selected customer.
The following information is available in the list of open orders:
List of all open orders which were not sent to the customer yet.
Open amount for all orders where payment was not yet received. Partial delivery is considered. Therefore the open amount is the amount of not sent items.
Order currency is displayed for each order in the Currency column.
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Open Orders Total, which is the sum of open amounts from different orders in the list. This sum is used for the suggested refund.
Open Orders Total is displayed in the shop currency if you have orders with mixed currencies.**
If you have all open orders in the same currency, the also Open Orders Total is displayed in this currency.
Orders with payment types which are not taken into account for the refund are excluded from the calculation. These are highlighted with a red font. Check which payment types are excluded in pixi * Control Center> Tables > Payment Types > CA Substract from Open Orders When Refund column. If you want to change this setting for certain payment types, please contact pixi* Support.
**If multi-currency is enabled in pixi*