Follow these steps to delete selected event from the customer account:
Select the event in the list of customer account events.
Click Remove Event in the toolbar (or double-click the event and click Remove Event).
Info: Events can only be removed, if the user permission Remove Customer Account Events was enabled for the role that is assigned to your user.
We recommend restricting the removal of events to a certain role (e.g. Customer Service Management) due to a correct and accountable bookkeeping.
Notes:
- You can't remove invoices and credits.
- Deleted events are greyed out but still visible in the customer account. Greyout out event are not included in the customer balance calculation.
- Refunds and manual bookings deleted from the customer account will be deleted from the database.
- Payments deleted from the customer account aren't deleted from the database. You can still match these payments to other events in the same or in other customer accounts.