After creating a new order or importing it from your shop to pixi, you can add items. By default, the items in an order are sorted in descending order of order date. The oldest items of the order are at the top.

Adding Items

This is how you add items to a customer order:

1. Navigate in pixi Customer Service to the Orders tab and under details to the Items tab.

2. Click on Add Item .

3. The Item Search opens. Now you can search for the desired items and double-click on the item or click on the Add to Order button.

   1. If you need more information about an item, just click on .

   2. An item is always added to the order with the quantity 1.

4. If a discount has been set for the customer in the Customer Details tab, pixi will ask for each added item whether this discount should be calculated.

5. Once you've added all the items, you must close the new orderlines by clicking on Close new Orderlines . Now pixi checks e.g. the set payment method to determine the correct status of the orderline (ANG or HAL). If you add an item to a previously released order, depending on the payment method, the status of the item may be set to HAL when you save the order. In this case, you must first release the item.
   

Attention:

• Please note that for orders placed completely manually in pixi as well as for individual orderlines added manually to orders there are no order status exports to your online store taking place.

• If a part of the order has already been shipped, no further items can be added to the order.

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Editing Items

Orderlines of an order with the status OPEN or HOLD can be edited at any time. The following information can be changed by direct editing in the orderline:

• Item name

• Quantity (Q)

• Price:

  • for B2C-Orders, the gross price can be edited; the net price is automatically recalculated

  • for B2B-Orders, the net price can be edited; the gross price is automatically recalculated

  • Note: If you want to edit the price of an item, first change the value for gross or net price and then set the discount to 0. Then the final price gross or final net price will also be changed.

• Discount as absolute or percentage

• free commentary in the field Item Note

• Serial Number: If the order is shipped using Direct Invoice Printing, you must provide the serial number to customer service before the invoice is created. During normal Scan-In, the serial number of the item is queried and overwritten in the orderline if these differ.

• When using the Direct Fulfillment functionality, you can select the DF method.

• Conf Date: Define from which date on you should be able to print an invoice for this order.

• Location ( if "Show orders from other locations" is activated)

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Deleting Items from Orderlines

The button Delete is only active if the orderline is still in the status NEW, i.e. before saving the order.

If you want to delete an orderline that has already been saved, follow these steps:

1. Mark the orderline.

2. Click on Cancel Orderline.

3. Click on Canceled to New.

4. Then click on the button Delete.

5. Now the orderline is deleted.

- If you delete all orderlines of a manually created or imported order, their status changes to CLOSED until new items are added. Resetting the order number shop, as known from previous pixi versions, will no longer take place starting with pixi AVA. The shipping costs are not reset.
- Orderlines can't be set to NEW from STO / NLB if the order date of the orderline is more than 1 month ago. This has been implemented to avoid erroneous billing if the VAT has changed within the time the orderlines were STO / NLB.

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