In the pixi* Customer Service application, you can combine several orders from the same customer into one order. This will be treated as one order during further processing. Thus, the shipping processes can be optimized while shipping costs are saved as well.
Terminology:
Basic Order: The order to which other orders are added from the table.
Merged order: This merged order consists of two or more other orders.
Conditions for merging orders
You can group orders if ...
… all order lines have the status ANG.
… if the payment type for all orders is the same.
... if the orders are placed using the same currency.
You can NOT merge orders if ...
… the customer has paid by credit card.
… there are already items from one of the selected orders on a picklist.
You can combine any number of orders into one. If a condition for combining is not fulfilled, the corresponding button Combine Order is deactivated.
Follow these steps to merge multiple orders:
Select an order from the list.
Click
on the menu bar to open the Combine Orders window.
Below the basic order, a list of orders that can be merged is displayed. Select the corresponding orders that you want to merge with the existing one via the checkbox.
Click OK to merge the orders.
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If the billing or shipping address does not match, a warning message will appear.
Click Yes to merge the orders. The address is taken from the basic order.
Click No to cancel this step. To use the address of the other order, you must select it as the basic order.
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The orders are now merged:
All order lines are transferred to the basic order.
The status of the other orders is set to Closed.
The basic order determines the shipping vendor as well as the shipping costs.
If there was a voucher used in the basic order, it will also be used in the merged order. If a voucher of another order exists, this will not be included in the summary.
If you want to search for orders that consist of several individual orders, then enter the corresponding external/shop order number in the Search tab. The search results indicate the respective customer, but not the corresponding order. It is not possible to display a history of which orders have been merged.