pixi

Known Issues Related to Multi-Currency

Known issues will be added continuously if they are discovered by pixi users or pixi employees.

  • Picklist parameters for limiting partial delivery by the amounts of available/not available items ("Value of available items" and "Value of not available items") consider only the amount, not the currency. This means when the limit is set to some value that is reasonable in EUR (for example 20) and the order is in a currency where the exchange rate to EUR is 1:5 or more (SEK, DKK, NOK, PLN, JPY, RUB, etc.), the price of an item in the order currency is almost always over the limit (20), which means that pixi will include such orders for partial delivery.
    One possible workaround that would prevent most of partial deliveries of low priced items is to create "Country Groups" for countries where the exchange rate of their currencies, compared to your database currency, is low ("Country Group" can be set in the Control Center application > Tables tab > Countries table > column "Group") and then use "Country Group" as a parameter on the picklist profile.

Hint: This doesn't prevent partial shipping of low-priced items from orders where the order currency is one of the listed ones, but the shipping country is not in the "Country Group". Example: The order is in PLN but the shipping address is Germany. (DEV-2848)

  • The new email variables are not available in the Customer Service application > Orders/Invoices/Credits tabs > New e-mail > Insert variable. (DEV-2828)

  • The default templates for some of the reports have to be adapted, to display the correct currency: (Returns: Letter to Customer, Returns: Repair letter, Deleted Invoices/Credits). (DEV-2759)

  • It is not possible to import different selling prices per item in the same currency.
    Example: You sell items via Shops in different countries, where EUR is used as currency. But in every country items are sold with different item prices. In this case, the item price needs to be checked for manually created orders and replacement orders.