Open customer orders give a possibility to check on which orders the viewing item is on and the details of that order and order line. It also gives you a chance to set an order line to Not Available (NLB) for a specific order.

Check open Customer Orders for an Item

To view open customer orders you can either:

• Open the Item Info in pixi* desktop applications or

• Open pixi* Web Application and go to the Item Management:

1. Open the item.

2. Go to Customer order lines tab.

Set Status of an Orderline to Not Available (NLB)

1. In the navigation click Item Management > Items.

2. Select the item from the list and click Open .

3. Open item and click Customer Order Lines tab.

4. Select one or multiple order lines in the list and click Set order line to not available (NLB) in the toolbar. Changes are automatically saved (clicking on save icon in the object toolbar is not necessary).

Changing the order line to not available (NLB), will generate an automatic e-mail to inform the customer that her items will not be delivered.

In case of bundles: If you change the status of one bundle item to NLB, the status of all other bundle items will also automatically be set to NLB.