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pixi Web: Customer Service

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Security Changes Overview: Device Authentication and Two-Factor Authentication

End-of-Life of the pixi Reports and pixi Inventory Desktop Apps

pixipedia: What's new?

pixi User Guide

pixi User Guide

pixi Web Application

Logging in to pixi Web Application

Start pixi desktop applications from Web pixi

User Profile Settings

How do I change my user password in pixi?

Submit a Ticket

User Permissions

pixi Web Application - User Interface Overview

Start Page

Working with Objects

History of Objects

FAQ - Frequently Asked Questions - pixi Web Application

Administration in pixi Web

pixi Web Administration: Bins

pixi Web Administration: Downloads

pixi Web: Shipping Station

pixi Web Administration: Shipping Station

pixi Web Administration: Shipping Station (BETA)

pixi Web Administration: Templates

Managing Multiple Languages in a Single Template

pixi Web Administration: Logs

pixi Web Administration: Shops Table

pixi Web Administration: Licenses

pixi Web Administration: User Administration

pixi Web - Shipping Seal

pixi Web - Shipping Seal

FAQ pixi Shipping Seal

pixi Web Quick Search

pixi Mobile

pixi Mobile

pixi Mobile – Basic Functionality and Setup

pixi Mobile – Basic Functionality and Setup

pixi Mobile – Device Overview

BBD and Batch Management

Serial Number Validation

pixi Mobile: Put to Stock, Take from Stock & Relocate

Goods Receipt with pixi Mobile

Picklist, Scan-In & Pick to Box

Inventory & Bin Inventory

Returns with pixi Mobile

Item Info

Bin Info

pixi Mobile: Replenishment

Picking with Pick-to-Light

FAQ - Frequently asked Questions

Getting started with pixi

pixi Applications Overview

Two-Factor Authentication in pixi

About pixi Licenses

General Troubleshooting - pixi Desktop Applications

Multi-currency in pixi

Reports and Multi-Currency

Known Issues Related to Multi-Currency

pixi Desktop Applications

Keyboard Shortcuts in the pixi Desktop Applications

Item Management with pixi

Item Management with pixi

Item Information

pixi Web Item Details

Item Info Tab Overview

Deleting an Item

Search for an Item

Modify Stock Levels of an Item

Add, Modify or Delete Item Codes

Add or Remove Item Tags

ABC Classification of Items Using Tags

Manage Item Numbers

Change Item Status

Edit Properties of Multiple Items

Import and Export Item Data from and to Excel

Open Customer Orders for an Item

Item Statistics

Item Field Reference

Special Types of Items

Special Types of Items

Bundles

Batch Management

Personalized Items

Serial Number Management (optional extension)

Suppliers & Buying Conditions

Suppliers and Buying Conditions

Suppliers & Supplier Prices of an Item

Set a Supplier as Favourite for an Item

Activate or Deactivate a Supplier for an Item

Delete a Supplier for an Item

Buying Conditions Overview

Modify Item Specific Buying Condtions

Items FAQ

Purchasing with pixi

Purchasing with pixi

What's new in web pixi Purchasing?

Purchase Orders

Purchase Orders

Create a Purchase Order

Create a Pre-Order

Search for Purchase Orders

Modify a Purchase Order

List of not Delivered Items

Add Items To a Purchase Order

Move Items between Purchase Orders

Optimize a Purchase Order

Change Status to Ordered

Export a Purchase Order

Send via E-Mail

Confirm a Purchase Order

Create a new Receipt Document

Close a Purchase Order

Duplicate a Purchase Order

Delete a Purchase Order

Purchase Order Field Reference

Purchasing Conditions

Purchase Order Suggestion

Purchase Order Suggestion

Create Purchase Order Suggestions

Manage Profiles

Examples for the Calculation of Purchase Order Suggestions

Supplier Priority for Purchase Order Suggestions

Suppliers

Add a New Supplier

Modify a Supplier

Deactivate or Activate a Supplier

Lock or Unlock a Supplier

Supplier Statistics

Supplier Field Reference

Logistics with pixi

Logistics with pixi*

Processing Receipts with pixi

Working With Lists in Goods Receipt

Create and delete Receipts

Export a Receipt Document

Search for a Receipt Document

Change Status of a Receipt

Print Barcodes and Labels for delivered Items

Matching Receipts to Purchase Orders

Keyboard Shortcuts in pixi

Goods Receipt Field Reference

pixi* Inventory - Documentation

pixi* Inventory - Documentation

Introduction to pixi Inventory

Random storage with pixi

Putting into and taking from stock of items with pixi Inventory

Taking Stock with pixi

Tracking of stock movements

Frequently asked questions in pixi Inventory

pixi Web: Stock

Shipping

Shipping

Order Search tab

Daily routine in shipping

Picklists

Picklists

Picklists in pixi Web

Picklist Parameters

Manage Picklist Profiles in pixi Web

Automatic picklist generation using sequences

Create, Delete and Print a Picklist

Default Profile for Creating 1SS and Standard Picklists

View Picklist Details

Picklists Field Reference

Picklists in Dektop Shipping

Picklist generation & parameters

Management of picklist profiles

Manage Picklist Sequences

1-Scan-Shipping of Items

1-Scan-Shipping of Items

1-Scan-Shipping in pixi Web

High Volume 1-Scan-Shipping for Orders with Only a Single Item

1-Scan-Shipping in pixi Shipping

Partial deliveries in pixi

Scan-In of Items

Scan-In of items

Scan-In in pixi Web

Scan-In in pixi Desktop

Boxes for shipping

Boxes for shipping

Boxes in pixi Web

Boxes in pixi Shipping

Boxes Field Reference

Printing Invoices

Ship-Out

Ship-Out of picked and scanned Orders

Ship-Out in pixi Web

Ship-Out in pixi Web

Troubleshooting: pixi Connector

Ship-Out of picked and scanned orders

Setting up a Parcel Scale

Handling bulk stock

External storage and third-party deliveries

Fulfillment by Amazon (FBA)

Amazon Seller Services

Amazon Seller Services

Amazon Seller Fulfilled Prime

Amazon Invoice Document Upload

Direct Fulfillment

Additional Packing Place

Troubleshooting: Shipping

FAQ - Frequently Asked Questions

Customer Service with pixi

Customer Service with pixi

Basics - pixi* Customer Service

Search in pixi* Customer Service

Offers

Offers

Create New Offer

Search for an Offer

Add Items to Offer

Send Offer via E-mail

Change Status of Offer

Convert Offer to Customer Order

Offer Margin Calculation

Offer Field Reference

Customers

Customers

pixi Web: Customer Service

pixi Web Customer Service: Merge Customers

Create New Customer

Search for Customer

Masking Customer Data

Create New Offer

Orders

Orders

Create New Customer Order

Search for Customer Orders

Customer Order Detail Pages

Edit Customer Orders

Manage Items of Customers Orders

Manage Items of Customers Orders

Change Shipping Location per Orderline

Customer Order Status

Merge Customer Orders

Customer Order Reservation

Delivery Date Calculation

Assign and remove Tags

Customer Orders Field Reference

Invoices and Credits

pixi Web: Invoices and Credits

pixi Invoices - Invoice Printing

Use Cases

Configure Invoice Printing

Invoice Printing Configuration

Invoice Templates

Extended Printing Module

Retrieve External PDF Invoices

Direct Invoice Printing

FAQ - Frequently asked Questions

Send PDF Invoices via E-Mail

Create Invoice and Credit

Edit Invoices and Credits

Delete/Cancel Invoices and Credits

Send Manually via Email

Troubleshooting: Invoice Printing

Returns and Replacements

Returns and Replacements

Returns in pixi

Returns in pixi

Create and delete a Return

Searching for Returns

Modify a Return

Credit a Return

Manage Return Reasons

Returns Field Reference

How to Process Different Return Cases

Create a Replacement

pixi* Repairs - Documentation

Customer Account

Customer Account

Customer Account Fundamentals

Configuration of Customer Account

Open Orders

Create New Events in Customer Account

Matching Events in Customer Account

Print Customer Account Events and Customer Balance

Delete Events from Customer Account

Automatic Creation of Overpayments and Underpayments

Prices, VAT and Co.

Prices, VAT and Co.

Net Prices in pixi

VAT Determination in Customer Orders

Shipping Costs in pixi

Calculation Examples

FAQ - Frequently Asked Questions

Amazon Data Retention and Recovery

Payments with pixi

B2B Electronic Invoices in pixi

Import of Payments from Bank Files

Import of Payments from Bank Files

Import of Payments in Format ESR/BESR

Import of Payments in Format MT940

Import of Payments in Format camt.053

Import PayPal Payments

Import Payments via HBCI

SEPA Introduction 2014

DTAUS/SEPA Transactions for direct debits and credits

Reports & Controlling

Controlling in Web pixi

pixi Web Controlling: Accounting Export

pixi Web Controlling: Accounting Export

Export Format: DATEV (Web)

Export Formats: ASCII & Lexware (Web)

Export Format: Personalized (Web)

pixi Web Controlling: Reporting

pixi Web Controlling: Reporting

Reporting: Templates and Layouts

Webinar: pixi Web Reporting (November 2025)

Not Delivered Items

Oversold Items Report

Dashboards

Controlling in Web pixi

Reports in pixi

Accounting Folder

Invoices/Credits

Deleted Invoices / Credits

Purchasing Folder

Report: Not delivered items (overdue)

Purchasing volume

Historic EK

Customer Service Folder

Not Paid Invoices List

Customer Accounts

Summarized Orders By Status

Proforma Invoice

Logistics Folder

Report: Stock Value

Report: Stock Value - FiFo

Report: Stock Value - FiFo Details

Report: Inventory - Audit (Web)

Report: End-to-End Warehouse Performance

Report: Inventory Items to Refill

Report: Stock Movements

Report: Stock Range (Slow Moving Items)

Report: Unshippable Orders

Report: Logistics Overview

Sold Items

Gross Profit Hist

Returns by Items - Details

Turnover by Categories

Report: Intrastat

Turnover by Customers

Turnover by Items

Turnover by Suppliers

Turnover by Payment Type

Order Size Distribution

Credits and Repl. by Items

Credits and Repl. by Suppliers

Calculation of the historical Supplier Price

Administrator Guide

Device Authentication: How to Trust or Untrust Devices

Installation of pixi - Step By Step

Installation of pixi - Step By Step

Preparing Items for Inventory

Installation of pixi Applications

General Requirements

General Requirements

System Requirements

Installation of pixi Desktop Apps

Use pixi without Admin Rights on PC

Change Access Details to pixi* Database

Firewall Settings

Installation of Hardware

Installation of Hardware

Barcode Scanner

Label Printing Configuration

Item Label Printing (Web)

Item Barcode Labels Configuration

Bin and Bin Item Labels - Printing Configuration

Printer Configuration

Configuration of pixi

About pixi Licensing for Administrators

pixi Control Center

pixi User Administration

Auto Emails - The Basics

Auto E-mails - Configuration

Overview of Auto Email Types

Creation / Edit / Deletion of Email Types and Templates

Send PDF Documents via E-Mail

Variables available for auto e-mails

Troubleshooting - Auto Emails

FAQ - pixi Auto Emails

Configuration of Storage Bins

Shipping Vendors

Descartes ShipRush in pixi

Shipping Vendors

Polling and Tracking Settings

Enhanced Shipping Vendor Polling

Import and Use of Tracking IDs

Troubleshooting Tracking IDs

Templates - pixi Invoices

Template Changes

Variables in Template Editor - plPrintInvoice

Variables in Template Editor - plPrintInvline

Templates - Web pixi

Templates - Web pixi

Edit Templates With Template Editor

Offer Templates

Purchase Order Templates

Goods Receipt Templates

Picklist Templates

Templates - pixi Shipping

Templates - pixi Shipping

Variables BDEPipeline1

Manage Tags - Web pixi

Using several Clients in pixi

Connections to pixi

Imports 2.0 - Transferable Data

Imports 2.0 - Overview

Imports 2.0 - Setup

Imports 2.0 - Troubleshooting

Connection to plentyONE

Connection to plentyONE

Item Export

Return Export from pixi to plentyONE

Tag Import from plentyONE to pixi

Order Synchronization between pixi and plentyONE

Import Setting Country Code

Item Import and Export

BMEcat Syntax Specifications for the item import via XML format

Item Export

Items - Data Communication

Order Import and Export

Order Import - openTRANS Syntax Specification

Address Import Rules

Orders - Data Communication

Shop Connection - Basics

Preparations Online Shop

Descartes Marketplace Connector

Descartes Marketplace Connector Configuration

List of MQexchanges/Messaging Events

Customer Invoices

Customer Orders

Items

POS

Purchase Orders

Shipping

pixi 26.01-26.12 (2026)

pixi 26.06

pixi 26.05

pixi 26.04

pixi 26.03

pixi 26.02

Zebra Device Configuration Guide for pixi Mobile (Release 26.02)

pixi 26.01

pixi 25.01-25.12 (2025)

pixi 25.12

pixi 25.11

pixi 25.10

pixi 25.09

pixi 25.08

pixi 25.07

pixi 25.06

pixi 25.05

pixi 25.03

pixi 25.04

pixi 25.02

pixi 25.01

pixi 24.01-24.12 (2024)

pixi 24.12

pixi 24.11

pixi 24.10

pixi 24.09

pixi 24.08

pixi 24.07

pixi 24.06

pixi 24.05

pixi 24.04

pixi 24.03

pixi 24.02

pixi 24.01

pixi 23.01-23.12 (2023)

pixi 23.12

pixi 23.11

pixi 23.10

pixi 23.09

pixi 23.08

pixi 23.07

pixi 23.06

pixi 23.05

pixi 23.04

pixi 23.03

pixi 23.02

pixi 23.01

pixi 22.01-22.12 (2022)

pixi 22.12

pixi 22.11

pixi 22.10

pixi 22.09

pixi 22.08

pixi 22.07

pixi 22.06

pixi 22.05

pixi 22.04

pixi 22.03

pixi 22.02

pixi 22.01

Support and Services

Services

pixi Early Access

Support Services

Support Services

Additional Support Services & Service Catalogue

Remote Trainings

Creating a Log File using GDebug

Downloads

Downloads

Templates

What's an 'Ideas Portal'?

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