Introduction

This page introduces the Descartes® ShipRush™ integration within Descartes® pixi – a powerful integration that combines the strengths of both platforms to streamline shipping processes and reduce reliance on third-party services. The integration reduces shipping costs by selecting cost-effective carriers and using pre-negotiated rates e.g. for UPS, with additional carrier options expected to follow soon. It allows multiple carrier and service choices at ship-out to improve user and customer experience, while also simplifying carrier management without requiring additional systems. Setup and support are unified to streamline onboarding, with API technology ensuring a sustainable solution that replaces outdated polling files. Additionally, the pixi engine automates account selection for 3PL providers, making account management more straightforward.

Benefits

The following outlines the benefits available through the ShipRush integration:

• Reduced Shipping Costs
  Automatically assign more affordable carriers and carrier services to shipments. Utilize pre-negotiated rates with UPS, with more carrier options to follow.

• Enhanced Customer Experience
  Offer multiple carrier and service options to your end customers, improving satisfaction and loyalty.

• Increased Sales Conversions
  Improve checkout conversions by providing customers with a choice of carriers and services until the final checkout step.

• Streamlined Carrier Management
  Use multiple carriers with less administrative overhead. Avoid the hassle of installing and maintaining separate programs for each carrier.

• No External Shipping Platform Needed
  Directly integrate DPD, Deutsche Post, and DHL Express without needing external shipping platforms.

• Unified Setup and Support
  Benefit from a single point of contact for setup and support, reducing the need for multiple external providers.

• Future-Proof Technology
  Connect to carriers via modern API technology, replacing outdated methods like polling files.

• 3PL Efficiency and Automation
  Automatically determine the correct shipping account for each customer using pixi’s business rules engine, simplifying account management for 3PL providers.

Supported Carriers

The following carrier integrations are currently available:

• FedEx

• UPS

• DHL Paket

• DHL Warenpost

• Swiss Post

• GLS (Germany)

• DPD DE

• DHL Express

Key Features of the ShipRush Integration

Apart from the service that is provided if ShipRush is integrated into pixi, there are a number of key features that allow both solutions to work as two interlocking gears, working seamlessly together:

• Enhanced Automation Rules for Each Shipping Vendor
  ShipRush's exclusive automation rules can be customized for each shipping vendor. If no specific rule is set, pixi will default to a standard rule.

• pixi Order Tags Synced with ShipRush for Automation
  Order tags from pixi can be transferred to ShipRush as Shipment Tags. This allows better utilization of ShipRush automation rules.

• Automatic Export of Email and Phone Numbers
  When the settings for "Export E-mail and Phone Nr. to Shipping Vendor" and "Export E-mail and Phone Nr. for Polling" are enabled in pixi, email addresses and phone numbers from the shipping address are exported.

• Exclusive Database Settings for ShipRush Shipping
  The setting ShipRush Shipping Enabled will enable ShipRush connections.

• Error Message for Disabled Package Type
  If a shipping vendor is configured with ShipRush - External Carrier Service (setting 5) in pixi's Control Center and the package type selection is disabled, an error message will display to prompt correction.

• Check Connection Button
  The Check Connection button let's you validate on the Shipping Vendor list and detail pages whether connection to ShipRush is established.

• Support for Single Currency per Shipping Vendor
  ShipRush currently supports only one currency per shipping vendor. Multiple shipping vendors or automation rules may be created to accommodate multi-currency needs.

• Customs Document Support in Portrait Format
  Customs documents can be printed in portrait format, improving flexibility for international shipments.

• Automated Location Data Transfer
  When a new location is added in Control Center, pixi automatically transfers the data to ShipRush in a designated table.

How to Get Started with ShipRush (Step-by-Step Guide)

The following 7 steps help you to start using Descartes ShipRush in pixi:

1. Create Your ShipRush Account
   Go to pixi ShipRush and sign up for a new account.

2. Add Your Shipping Carrier

   • Navigate to Accounts > Add Carrier Account, to enter your carrier information.

     • If the carrier/shipping vendor is not available for selection, contact Descartes support. They will enable the carrier for you.

   • Provide a list of services you’ve booked for each carrier.

   • For testing, you can use the ShipRush Sandbox. Note that you will need to register on the sandbox page.

3. Verify and Update Your Address Information
   Make sure all the details in the Locations table (Control Center > Tables) are correct:

   • Address

   • Phone (please also check that the country code is correct)

   • ZIP

   • City

   • Country

4. Test a Shipment
   To make sure everything is working smoothly, you can create a test shipping label for the shipping vendors you have selected directly in ShipRush.

   • In ShipRush, go to Settings > [Carrier/Shipping Vendor] > Printer: Shipping Label and set your preferred printing preferences.

   • Click Print Test Label to print a test shipping label.

   • Save your settings and notify Descartes Support so that they can perform a final check of the ShipRush integration.

5. Shipping Process in pixi
   The shipping process in pixi is fully integrated and automated with ShipRush. Once set up, the shipping process works exactly as described in the pixi Ship-Out Guide, ensuring consistency and ease of use.

6. Printer Setup and Document Printing
   For setting up your printers and managing document printing, refer to the pixi Shipping Station Administration Guide. This guide will walk you through configuring printers and document handling, ensuring smooth operations at your shipping station.

7. Need Help?
   Contact your pixi Account Manager or the support team if you need assistance with the integration setup.

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