An important part of the Customer Service is how to manage returns and reclamation from customers. Comprehensive support for returns and replacements is provided by pixi*:
Returns Wizard which helps you process returns from customers is a part of pixi* Customer Service desktop application. With this wizard you can create returns and decide if you will refund the whole or just a part of the invoice amount.
Sometimes customers return ordered items and request replacement items instead of a refund. In the Customer Service application you can easily create a replacement order for one or more items.
The pixi* Repairs application enables you to manage repairs of damaged items and all related operations, such as sending damaged items for repair to external service providers or directly to the manufacturer.
See also: How to Process Different Return Cases