Short Description

This report displays the items from returns that are shown in the pixi web application under Customer Service > Returns.

Go to Controlling > Reporting and create a profile (the report "Returns by Items - Details" is located in the Sales report group). Then generate the report (Procedure: "Report_ReturnsByItemDetails").

Available Parameters

You can filter the report by multiple parameters:

• From date (required): Start date from which the returned items should be shown in the report.

• To date (required): End date to which the returned items should be shown in the report.

• Category: Show only items that have a specific category assigned.

• Item Name/EAN: Enter an item's name or EAN to show only returns for items that match the entered value.

• Return Reason: Select the return reason you want to filter for. You can select one of the reasons that are configured in the pixi Web application under Customers Service > Returns > Settings.

• Return Status: Select the return status you want to filter for. Selectable statuses are:

  • New

  • Received

  • Credited

  • All

• Item Classification: Select the item's quality classification you want to filter for. You can choose between 3 classifications.

  • OK

  • Quality Check

  • Damaged

• Item Tag: Select the item tag you want to filter for.
  
  

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Results

• Credit: In case the return has already been credited, the corresponding credit number is shown here

• Return: Shows the return case number the item belongs to

• Item Name: Shows the item name

• EAN: Shows the item barcode

• Status: Shows the current status of the return the item belongs to

• Qty: Shows the returned quantity of the item

• Return Reason: Shows the return reason that is assigned to the item in the return case

• Classification: Shows the item classification that is assigned to the item

• Category: Shows the item's category

• Date: Shows the creation date of the return

Additional Information

• The report does not show credits that have been created using the Returns Wizard in pixi Customer Service application! It shows the returns that have been created with pixi* Mobile.

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