Several return reasons can be created and used in pixi*. Return reasons that are created in this list can only be used in the "Return" program in pixi* Mobile.

See more: Returns with pixi* Mobile

You can open the return reason management through the pixi* Web application > Customer Service > Returns > Settings.

In case they are not needed you can deactivate the reasons that were created by default.

Tip: Changes to return reasons only take effect after you logged in to pixi* Mobile again.

Create

1. Click to create a new return reason.

2. Enter a code as well as a name for the reason. Both information is shown in the list of return reasons in pixi* Mobile.

   • Code: The Code consists of max. 3 characters (alphanumeric). Predefined return reasons are marked with a code consisting of 3 characters (1XX).

   • Name: Enter a description of the return reason.

3. Confirm the new reason by clicking Create.

Info: Do not enter a description for a return reason which is too long to be completely shown in pixi* Mobile.

Edit

Manually created return reasons can be edited clicking .

You can change the Code as well as the Name.

Tip: Please note that already used, manually created return reasons can also be edited. In case you do this, all datasets that are connected to this reason will also change (reports & return cases). Therefore, we recommend either changing already used return reasons only in case of spelling mistakes or deactivating the ones that are not needed anymore.

Disable/Enable

All return reasons can be disabled and also be enabled again.

Simply select a return reason and click . The status of the reason will change to "Enabled" or "Disabled".

Deactivated return reasons cannot be used to create a return in pixi* Mobile. They are not shown in the list of return reasons.

Delete

Manually created return reasons can be deleted by clicking if they were not used, yet.

System Return Reasons

The following return reasons are predefined by pixi* and cannot be changed or deleted but deactivated:

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