Customer Account is the area in pixi* Customer Service, in which all financial events (invoices, payments, credits, refunds...) of customers are recorded and the customer balance is calculated.
Terminology Used in Customer Account
Event: All financial events of your customers are recorded in the customer account.
Customer balance: Amount of money in a customer account calculated as the difference between credits and debits at that point in time.
Matching of events: Matching of events in customer account is the process of connecting debits with related credits.
Matched customer account: Customer account is matched when all closed account events are properly matched with related counterpart events.
User Interface Explained
Customer account is located on the Account tab in pixi* Customer Service.
Customer account interface consists of five parts:
1 - Title Panel with View Filter
The name of customer is displayed on title panel.
-
You can set the view filter to show events in the grid:
All
Matched
Not matched
2 - Toolbar with Available Actions
Available actions:
Refresh: Refresh data in grid to update changes.
New Event: Create a new event manually.
Remove Event: Delete or remove (for imported payments) event from customer account.
New Match: Manually match existing events.
Delete Match: Delete existing match between events.
Print: Print selected event or customer’s balance sheet.
Open Orders: Open a pop-up window where open orders are displayed.
Log: Detailed view of each change to customer account.
Comment: Add a comment to selected event.
Reminder Options: Set parameters that are used for selected customer.
Set Reminder Level:
Settings: Set printers and edit manual booking accounts.
3 - List of Events
All customer account events are listed in the table:
Date: Date when the event was created.
Event ID: Short ID of the event.
Event: Event type.
Number: Number of the event, e.g. invoice number.
-
Reference: Reference to another event which depends on the type of the original event.
Invoice: Number of the order which was the basis for the invoice is displayed.
Manual Invoice: Display of Ref. ## Invoice number ##. Number of the manual invoice is used as a reference, since no other reference exists.
Credit: Number of the invoice which was the basis for the credit is displayed.
Manual Credit: Display of Ref. ## Credit number ##. Number of the manual credit is used as a reference, since no other reference exists.
Amount: Total amount of the event.
Open - To Match: Amount that still has to be completely/partially matched with other events.
Don't Refund: If checked, that amount is not refunded to the customer. It is also subtracted from suggested refund.
List of Events if Multi-Currency is Enabled
If you are using multi-currency functionality all events are displayed in the event currency and the shop currency. Exchange rate for shop currency is also displayed.
-
Event Currency:
Amount in the event currency
Open - To Match amount in the event currency
Event Currency
-
Shop Currency:
Amount in the shop currency
Open - To Match amount in the shop currency
Currency of the shop
Exchange Rate for shop currency on the event date
4 - Customer Balance
Customer balance is calculated from all events in grid.
If a customer owes money to the company, his balance is negative and displayed in red color.
Positive customer balance is displayed in green color.
If multi-currency is enabled in pixi*
When all events in the customer account are in the same currency then also the customer balance is displayed in that currency.
When customer account events are in different currencies then the customer balance is displayed in the shop currency.
Example 1 - Matched account:
Customer made one order. Order was sent and invoice was paid. Invoice was matched with the payment. There are no other events. Customer balance is 0,00.
Example 2 - Not matched account:
Customer made one order. Order was sent and invoice was paid. Invoice was not matched with the payment yet. There are no other events. Customer balance is 0,00.
Open Orders
Total amount of open orders for the customer is displayed. See also: Open Orders
This amount is part of the calculation of the suggested refund.
Suggested Refund
This indicator provides information on the amount that can be refunded to the customer. Suggested refund is calculated as follows:
Suggested Refund = Customer Balance – Open Orders – Don't Refund
5 - Event Information Tabs
Additional information about the selected event is available below the list of events:
-
Event Details tab shows information depending on the selected event type:
Invoices and credits: Billing address, shipping address, invoice data
Payments: Account name, account number, BIC, date of creation, amount
Refund (DTAUS): Account name, account number, BIC, date of creation, amount, DTAUS line status
Manual booking: Date of creation, Amount, Event ID
Matching Information tab shows the details of all events which are matched with the selected event.
History tab shows the whole history of the selected event.
Reminders tab is displayed only when an invoice is selected in the list of events. If reminders were created for the selected invoice, detailed overview of reminders is displayed on this tab.