After a return was created and finished in pixi* Mobile, it is shown with status REC (received) in the pixi* Web application.

Info: Only returns in status REC can be credited!

Crediting a single Return

Follow these steps to credit a single return:

1. Open the list of Returns in pixi* Web > Customer Service > Returns.

2. Open the return you want to credit by clicking the Return Case Number.

3. In the return click the flag symbol and then click Credit Return.

4. A pop-up window opens up where you need to define the options for the return.
   
   
   
   

   • Returned items amount: Depending on the order type either the Gross Price or Net Price of all returned items are summed up and the amount is shown here.

   • Shipping costs: Enter the shipping costs that are refunded to the customer.
     The maximum value for the shipping costs is the value from the original invoice. If no shipping costs are to be refunded, enter a value of 0.00. If a previously entered amount is deleted using "Del" or "Backspace", the Create Credit button remains disabled.

   • Discount voucher: Enter the discount voucher amount to be subtracted from the total amount.
     The maximum value for the discount voucher is the value from the original invoice.

   • Return costs: You can enter a value to charge return costs.
     In case a value was entered in the database setting "Return Costs - Default Value" (pixi* Control Center > Database Settings > Customer Service), this value is shown here by default.
     The maximum value for return costs is:
     Returned items amount + Shipping costs - Discount voucher

   • Refund option

     • Don't create SEPA transaction: Only the credit event gets created in pixi Customer Account but no SEPA transaction is triggered. An automatic refund does not happen in this case. Use this for payment types like credit card or PayPal.

     • Create SEPA transaction: SEPA transactions get created by a cron job that automatically runs once per hour on the database. A SEPA transaction gets created if at lease 1 item was returned. NO transaction will be created, if:

       • the credit is already matched to another event

       • the related invoice was not paid, yet

       • there are other event open to match in the customer's account - the account is not matched

     • Mark as "Don't refund": It marks the credit with "Don't Refund" meaning it cannot be refunded.

   • Total amount: Total amount of the credit; calculated from:
     Returned items amount + Shipping costs - Discount voucher - Return costs
     The total amount can never become negative.

5. Click Create credit to create the actual credit.

The credit event is then shown in pixi* Customer Account.

Back to top

Crediting multiple Returns

In case there are no special cases among your returns in status REC, you can credit them all in one go.
Follow these steps:

1. Open the list of Returns in pixi* Web > Customer Service > Returns.

2. Select all returns you want to credit (max. 250) by activating the checkbox before the return case.
   You can select returns in all statuses. Only returns in status REC will be credited - other statuses will be skipped.

3. Click the flag symbol and then click Credit Multiple Returns.

4. A pop-up window opens up where you need to define the values and options for the return.
   When you select multiple returns with different currencies, the system takes the currency of the first selected return in REC status and displays the number of valid returns with the selected currency on the Credit Return window. (from pixi 19.05 on)
   
   
   
   

   • Options

     • Refund shipping costs: Activate this option to refund the invoice's shipping costs to the customers.

     • Consider discount voucher: Activate this option to consider the discount voucher which was subtracted from the invoice amount.

   • Return costs: You can enter a value to charge return costs.
     In case a value was entered in the database setting "Return Costs - Default Value" (pixi* Control Center > Database Settings > Customer Service), this value is shown here by default.

   • Refund option: See Crediting a Return > Refund option

   
   

5. Click Create Credits to create the actual credits.
   If you have selected returns that are not only in status REC in step 2, a table is now shown that lists all returns a credit was created for and also returns that were not processed. These include any returns in a different currency than the first selected return in a batch.
   
   
   
   

6. Click Close to finish processing the returns.

Back to top