How can I trace items that were left forgotten in shipping boxes?

When packing an order small items may be forgotten in the box. The following tutorial explains how you can determine after the Ship-Out which order belongs to the forgotten item.

Open the search function in pixi* Customer Service.
For te search parameter choose the corresponding box.
Enter the forgotten item under "Item name".
For Status choose AUS.

Tip: Limit the search results even further, by optionally searching only for orders of the last x-days. Now you can quickly find the affected order.

How can I remove previously picked items from a box?

If you want to edit an order, this is only possible if the order has not yet been transferred to the picking process. If the order has already been picked, there are two ways to edit the orders.

Order picking was completed

If you use the automatic invoice creation, an invoice is automatically created for every order that picking was completed for. If this is the case, the box receives the status Y with the order at "Wait for send".
To check the status, start the pixi* Shipping application and switch to the "Boxes" tab. Here you can get an overview of all the boxes that are currently in use.
In this case, the final step would be the Ship-Out of the respective invoice. In order to process these orders again, it is necessary to delete the corresponding invoice.
Please start the pixi* Customer Service application and look for the corresponding customer. Then switch to the Invoices tab. Select the corresponding invoice. As long as the status of the items is ON, you can delete the invoice. To do this, click on "Clear invoice" and confirm the deletion.

Note: The automatic for invoice printing must be deactivated, because otherwise a new one would be created immediately after deleting the invoice.
Additionally, any match to the invoice needs to be removed before the invoice can be deleted.
After deleting the invoice, switch back to the pixi* Shipping application and into the "Boxes" tab. Under "Wait for send" you will now see the status N.
Select the relevant box and you will see the overview of the items, which are in the box in the lower part of the window (1). Here you now have the option to empty the entire box (2) or remove individual items from it (3).

pixi* Shipping application in the "Boxes" tab

Note: After removal of one or multiple items you have to place them back in storage so as not to falsify the current inventory levels.

Only parts of the order were picked

If a part of the goods has already been picked, proceed as follows:

Switch to the pixi* Shipping application in the tab "Boxes". Here you can see the status "Wait for send".
Select the relevant box and you will see the overview of the items, which are in the box in the lower part of the window (1). Here you now have the option to empty the entire box (2) or remove individual items from it (3).

pixi* Shipping application in the "Boxes" tab

Note: After removal of one or multiple items you have to place them back in storage so as not to falsify the current inventory levels.
Switch to the tab "Picklists", select the picklist with the leftover items and delete it.

Tip: First, complete the processing of the picklist and then proceed as described in section 1.

Why are picklists no longer printed to follow optimum picking paths?

If the sorting number is displayed in the wrong order on the picklist, then the column sorting must have been changed in the pixi* Shipping application under the tab Picklists, in table items on the picklist.

Note: The column sorting is only saved locally.

The column sorting is also taken into account when printing the picklist. To the effect, that if the order of the sorting numbers in the application is already displayed incorrectly, they are also printed incorrectly.

Sort the columns by the sorting number to get the optimized path between the storage bins.

Why does an order not appear on the picklist?

In the following, we show you two ways to find out why an order does not appear on the pick list:

pixi* Customer Service Application

Select the corresponding order:

Is there a customer lock?
Do all articles have the status ANG?
Are there order lines in status ANG that have a negative quantity? If yes, cancel / delete the order and re-create it.
For bigger orders, please scroll downwards. Sometimes there are further order lines with the status HAL hiding, e.g. when CC / prepaid orders have been added at a later stage. At the bottom left, you will see the number of orders.
Are all items sufficiently available?
Is there a shipping lock? There is the possibility that the checkbox: Shipping lock (under: Orders > Shipping address (bottom right) is ticked.
Is there possibly a reservation for another customer in the system? Search for the article (under: Search > Category: Search > field item name) and possibly access other open orders with the same item and check the existing reservations.
Has a delivery date been stored in customer service? Then select the respective options in the pixi* Shipping application in the picklists tab (Expressbox, activate delivery date).
In rare cases, pixi* splits an order line into several: this means that there is an item in several lines and possibly the stock quantity is no longer sufficient for a complete order.
Are there items with a negative price in the order?
pixi* LOU: Is the order total negative? The reason for this may be a voucher that has a larger amount than the sum of the order lines. An invoice can still be created for the purchase order using the Direct Invoice Printing.

Tip: If new items have been added to an order with reservations made or items have been canceled, the reservation must be renewed.

pixi* Shipping Application

If all the items from step 1 are met, the order should appear on the pick list, unless ...

All boxes are in use.
The wrong shipping vendor was selected.
A picklist was only created for express boxes.
The items in question are stored in different locations.
The feature for picking of reserved items wasn't selected.

More troubleshooting tips:

Generate a picklist for this order only and activate partial quantities as well as partial deliveries.

If there is no picklist created, then you are dealing with one of the above mentioned problems, which means you have to look for the error in pixi* Customer Service.
If, on the other hand, not all items are showing, then the items are not sufficiently available, reservations are made for other orders, or the items are located at different locations.

Configuration of storage bins

Check the length of the sorting number of the storage bins in the pixi* Control Center > Tables tab > table Bins.

The sorting number of a storage bin may have a maximum of 9 digits, hence the highest sorting number available is 999999999. If this is not the case, storage above this number are not taken into account during picklist generation.

How can I exclude storage bins from picklist generation?

In certain scenarios, it may be helpful to exclude storage bins from picklist generation. For example, if you are running a store and all the items in your store are stored in a storage bin.

To do so, create one or more new storage bin(s) as described in the article Configuration of storage bins. Give these storage bins a sorting number that is either higher or lower than the sorting number of the storage bins that are considered in the normal picking process. According to experience, for this very high sorting numbers such as "9999999" are a good choice.

Now you can enter a range of bins either in the picklist profiles or with each new picklist in the Storage area in the fields "From: / To:", from which you can pick. Enter those bins here, which have a lower sorting number, i.e. the newly created storage bins.

How can I rectify rounding errors in net prices on an invoice?

For the calculation of prices, a rounding error may occur when identifying the value-added tax due to mathematical reasons. Therefore the price of several items in their sum is 0.01 € higher or lower. This is caused by the maintenance of the gross prices in the shop. Since most of our customers only maintain the gross prices in the shop, pixi* always calculates with these shop prices and calculates on basis of these the net prices independently.

Example:

Item A: 4.33 € (gross) --> 3.638655…€ --> pixi*: 3.64 € (net)
2 x item A: 2 x 3.64 € (net) --> 8.6632 € --> pixi*: 8.67 € (gross)

pixi* deducts the VAT from the gross price and rounds to two decimal places to declare the net price. If this item is ordered, pixi* first calculates the total net price before the VAT is added again. After the VAT has been added, first two decimal places are rounded again.

Rounding the net price results in a price deviation of 0.01 € when adding the prices. To clarify this, you need to expand the displayed values by the third and fourth decimal places.

Item A: 4.33 € (gross) --> 3.638655…€ --> pixi*: 3.6386 € (net)
2 x item A: 2 x 3.6386 € (net) --> 8.659868 € --> pixi*: 8.66 € (gross)

Due to this expansion deviations are completely avoided:

To make this change for you, the pixi* Support requires your current templates, which you can find in C:\pixi\Templates. Please attach these to your email to support@pixi.eu.

Why can't I change the box range in the picklist profile?

When you edit a picklist profile, the message "Number of orders and Boxrange was automatically changed because only normal boxes are allowed!" is displayed and the values of the box range are reset. If the box range is re-entered, the message will continue to appear.

You must not have active picklists in the system for the box range to be accepted. Edit the active picklists and then delete them in order to edit the box ranges of the picklist profiles.

Can I recover a deleted picklist?

If a picklist has expired or has been deleted manually, it can't be restored. Create a new picklist using the same parameters so that the items appear again on the pick list.

What is the meaning of * on a picklist?

If a * symbol is displayed next to the storage bin, then there are several different items stored in this storage bin. This offers the picker a hint that he may need to look more closely to avoid picking the wrong item.

How to create a picklist including orders with partial deliveries only?

Since in pixi* it's not possible to create a picklist for orders only, for which pixi* customer service has triggered a partial delivery, there is a workaround is necessary. One possible procedure for placing these orders on a picklist is explained below. Please note that this is only one of probably many workarounds.

Determine all orders for which a partial delivery has been triggered in pixi* Customer Service, e.g. via the pixi* API.
Set a shipping lock for these orders, e.g. via the pixi* API (pixiSetOrderShippingLock).
In pixi* Shipping, create a picklist for all "normal", deliverable orders.
Remove the shipping lock for all orders for which a partial delivery has been triggered.
In the pixi* Shipping, create a picklist for all orders. Depending on how much time has elapsed between unlocking of the order and the generation of the picklist, only the orders are included in the picklist where the shipping lock was removed.

You can combine this workaround, for example, with selecting a specific box range for the second pick list (in which theoretically only partial deliveries are included), so that the boxes are not blocked for orders that are completely in stock.

Can I connect a electronic scale to pixi*?

Generally speaking it is possible to connect an electronic scale to pixi*. But a generalized description of how to determine the package weight and which further steps would be necessary to import the weight automatically into pixi* can't be defined.

Depending on your requirements (semi-automatic or fully automatic transmission of the weight), different factors must be considered. The software of the electronic scale can also play a decisive role in this.

For these reasons, consulting directly with our pixi* Services-Team makes sense in many of these cases. Please contact our account management under accm@pixi.eu.

FAQ - Frequently Asked Questions